Shipping policy

Shipping & Return Policy – xenlo.store

At xenlo.store, we are committed to delivering your orders in a timely and reliable manner while ensuring a smooth return process.

Shipping Policy

• All orders are processed within 1–2 business days after confirmation.

• Delivery is typically completed within 7 business days, depending on your location.

• You will receive order updates and tracking details (if available) via email after your order is shipped.

• Please ensure your shipping details are accurate to avoid delays.

Return Policy

• We offer a 5-day return policy from the date of delivery.

• To be eligible for a return, items must be unused, in original condition, and in original packaging.

• Returns requested after 5 days of delivery will not be accepted.

How to Request a Return

• To initiate a return, contact us at xenlo4u@gmail.com with your order details and reason for return.

• Once your return request is approved, we will provide instructions on how to proceed.

Refunds

• After receiving and inspecting the returned item, we will notify you about the status of your refund.

• Approved refunds will be processed within a few business days to your original payment method.

Support
If you have any questions or need assistance, feel free to contact us at:
xenlo4u@gmail.com

Thank you for shopping with xenlo.store!